TCD – THE CLOTH DIRECTION operates on a made-to-order and custom manufacturing model. Every product is manufactured according to customer-approved specifications, designs, branding requirements, fabric selections, sizing details, and customization instructions.
By placing an order, approving a quotation, making a payment, approving artwork, or confirming production specifications, the customer acknowledges and agrees to this Return, Cancellation & Refund Policy.
All products are manufactured specifically for individual customers and organizations, including:
Since these products are manufactured specifically against customer requirements, they cannot be resold to another customer.
All products manufactured by TCD shall be considered final sale products.
The company does not accept returns for:
Products once delivered shall not be eligible for return unless specifically approved by management in writing.
All payments made to TCD are:
This applies to:
No refund shall be processed under any circumstances after payment realization.
Amounts paid shall not be:
All payments remain linked exclusively to the original order.
Orders may not be cancelled once any of the following activities have commenced:
Any cancellation request received after commencement of production-related activity shall be automatically rejected.
Customers are solely responsible for reviewing and approving:
Production shall be carried out based on approved specifications. TCD shall not be responsible for errors arising from customer-approved information.
The customer acknowledges that certain variations are inherent to the manufacturing process.
Fabric Variations
Printing Variations
Embroidery Variations
Garment Variations
Industry-standard tolerances shall apply.
Due to bulk manufacturing processes, production quantity variations may occur. A variation of up to ±5% shall be considered acceptable and within industry standards.
Such variations shall not constitute a manufacturing defect or grounds for rejection.
Failure to report within the prescribed period shall be deemed acceptance of the goods.
Upon dispatch, ownership and risk of goods transfer to the customer.
TCD shall not be liable for:
Insurance for the following shall remain solely the responsibility of the customer:
TCD does not automatically provide insurance coverage.
No refund, cancellation, compensation, or liability shall arise due to delays caused by:
Any exception to this policy shall be entirely at the sole discretion of TCD management. No employee, representative, dealer, agent, or third party shall have authority to override this policy without written authorization from the company.
This Return, Cancellation & Refund Policy shall be governed by the laws of India.
Any dispute arising out of or relating to this policy shall be subject exclusively to the jurisdiction of the competent courts located at:
Indore, Madhya Pradesh, India
TCD – THE CLOTH DIRECTION is a custom apparel manufacturing company. All products are manufactured specifically against customer-approved requirements. Therefore, all orders are treated as final, and all payments made to the Company are strictly non-refundable, non-transferable, and non-adjustable.